SERVICES
Find out anything you want to know about using the Studio William product, how to get in touch with us, and even how to best look after your products, keeping them pristine for years to come.
NEED HELP? – Feel free to contact our Customer Service Team on: tel:+44 01386 800 000 or email: online@studiowillliam.com
Frequently Asked Questions
WHY CAN’T I ADD MORE THAN THREE SAMPLE SETS TO MY BASKET?
I WORK IN THE FOOD SERVICE/HOTEL INDUSTRY, DO YOU DO WHOLESALE? CAN I GET A PRICE LIST FOR A COMMERCIAL PURCHASE?
WHAT IS THE DIFFERENCE BETWEEN MIRROR AND SATIN FINISHES?
Satin cutlery is finely brushed, making it soft to the touch and less reflective. Our Satin cutlery also goes through a similar amount of polishing processes and is carefully quality controlled to ensure we have a consistent finish.
I ACCIDENTALLY ORDERED THE WRONG FINISH, CAN I CHANGE MY ORDER?
I PREVIOUSLY PURCHASED STUDIO WILLIAM CUTLERY FROM A RETAILER AND I AM LOOKING TO GET MORE PIECES, BUT I CAN’T WORK OUT WHICH RANGE I HAVE, CAN YOU HELP?
Alpine is Maple (which unfortunately we no longer offer)
Barberry is Mahogany Satin
Embassy is Redwood Mirror
Hazel is Olive Mirror
Miro is a Crate and Barrel exclusive
Mugo was a Dillards exclusive (no longer available)
Palmyra was a Dillards exclusive (no longer available)
Tilia is Tilia Mirror
DO YOU SELL USA SIZED TEASPOONS?
WHAT IS THE BEST WAS TO LOOK AFTER SILVER PLATED CUTLERY?
DO I NEED TO TREAT MY GOLD-PLATED CUTLERY DIFFERENTLY FROM STAINLESS STEEL CUTLERY? IS IT DISHWASHER SAFE?
Shipping and Returns
SHIPPING AND RETURNS
DELIVERY ADDRESS
SIGNATURE ON DELIVERY
We may need to provide your name and contact number to the third party Delivery Company, so that they can arrange your delivery. By completing an order with us, you give us consent to provide these details to the Delivery Company.
DELIVERY METHOD
CANCELLING ORDERS AND RETURNS
RETURNS ADDRESS
Payment Methods
SAGEPAY
All of Sagepay's transactions are encrypted to the highest global standards. Our payment systems are monitored and audited regularly by a world-leading Qualified Security Assessors (QSA), so you can be confident our services are completely secure.
PAYPAL
Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase.
MASTERCARD
VISA
AMERICAN EXPRESS
Care of Cutlery
We would like to take just a few minutes of your time so you can read through this important information on how best to care for your brand new cutlery so they keep their beauty and you can enjoy using your cutlery for many years. By following the simple steps below you will be able to maintain your cutlery as near to its original condition. Within this guide we target the most common problems to cutlery issues and we offer helpful advice.
ADVICE FOR DISHWASHERS AND HAND WASHING YOUR CUTLERY
Hand washing cutlery is always the most gentle and kindest way to wash cutlery. But remember leaving the cutlery to soak first and then air dry the cutlery is not recommended. Please wash and dry the cutlery as soon as possible and not letting them drain and dry on its own afterwards as this may leave watermarks.
USING A DISHWASHER
When using a dishwasher to clean your cutlery we recommend using vertical dishwasher baskets, to reduce scratching. To do this, simply place the handles downwards into the cutlery basket with the utensil heads facing upwards, as this will reduce scratching from fork tines and knife blades. Do not overcrowd the dishwasher basket compartments.
Once the wash cycle has finished take a few moments to remove your cutlery and to restore its natural finish by polishing with a dry soft cloth. This is more important with knives as they are made from different steel and are more prone to corrosion if left in the moist atmosphere of the drying cycle on a regular basis.
COMMON MARKINGS AND CAUSES
RUST MARKS
RAINBOWS (or Rainbowing)
Detergents can cause this discolouration if not rinsed off, or if you air dry the cutlery. Additionally hot fat, vinegar, wine, citrus juices and some fruits can also cause discolouration.
CHALKING
If you use un-softened water or not drying cutlery properly can leave a chalky residue. If you can see these chalky / watermarks on your cutlery, then please check the filter at the bottom of the dishwasher is not blocked. It may also be as simple as the water has not fully drained from each piece of the cutlery, and the cause of this would be from an overcrowded dishwasher basket.
PITTING
Knives are prone to pitting as the blade is hardened as part of the manufacturing process. After a period of time, salt and food acids can cause pit marks.
Privacy Policy (and Website Usage Tracking)
This website is brought to you by Studio William Welch Limited. We take the privacy of our website users very seriously. We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, Studio William Welch Limited ('we' or 'us') are the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).
PERSONAL DATA WE MAY COLLECT ABOUT YOU
We will obtain personal data about you (such as your name and email address) whenever you complete an online form. For example, we will obtain your personal data when you sign up to join our email list, create an account or buy our products.
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. All of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our cookie policy.
HOW WE USE YOUR PERSONAL DATA
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
• To help us identify you and any accounts you hold with us;
• administration;
• Customer profiling and analysing your purchasing preferences;
• Marketing—see 'Marketing and opting out', below;
• Fraud prevention and detection;
• Billing and order fulfilment;
• Customising this website and its content to your particular preferences;
• To notify you of any changes to this website or to our products that may affect you;
• Security vetting; and
• Improving our products.
MARKETING AND OPTING OUT
If you have given permission, we may contact you by email about our products, promotions and special offers, that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt-out at any time. See 'Your rights', below for further information.
DISCLOSURE OF YOUR PERSONAL DATA
We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity.
KEEPING YOUR DATA SECURE
We will use technical and organisational measures to safeguard your personal data, for example, we restrict access to your data and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Your Rights
You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right, you should:
• Put your request in writing;
• Include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and
• Specify the personal data you want access to.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
• Put your request in writing;
• Provide us with enough information to identify you (eg account number, user name, registration details); and
• Specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
• Put your request in writing (an email sent to online@studiowilliam.com with a header that says 'Unsubscribe' is acceptable);
• Provide us with enough information to identify you (eg your full name and account details if you have an account with us); and
• If your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email), please specify the channel you are objecting to.
OUR CONTACT DETAILS
We welcome your feedback and questions. If you wish to contact us, please send an email to online@studiowilliam.com. Our registered office is Goose Hill, Charingworth, Chipping Campden, Gloucestershire GL55 6NU.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
YOUR CONSENT
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on our website and communicate the changes to you in writing. We will contact you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Intellectual Property
MEMBER OF ACID (ANTI COPYING IN DESIGN)
We register our designs and trademarks worldwide with international intellectual property offices.
Be warned any infringements in designs, trademarks or any other intellectual property rights will be rigorously pursued!
The copyright in the products, photographs and all material contained in this website and any trademarks and brands belong to studio William Welch Limited or its licensors.
You may download or copy the content and other downloadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for anything other than personal or educational use is expressly prohibited.
© ALL RIGHTS RESERVED STUDIO WILLIAM WELCH LTD 2016